University of Oxford:
The University of Oxford approached CMS in spring 2015. This was due to a disagreement on terms with a new supplier to mail the highly prestigious magazine Oxford Today.
CMS and Oxford University Press had an existing relationship. Henceforth, the client felt that we could step in to help them with the mailing without any issue.
The University was already behind with the magazine and were, of course, keen to see it land both domestically and overseas as quickly as possible.
We reassured the client that we could meet her objectives in terms of timescales, costs, quality, and reporting. Our customer service was of high priority as we were working out of business hours to fill the customer’s needs.
The job requires a poly wrapped magazine to be sent with a further 12 inserts. This was to go to a 175,000 UK and overseas database, split over a number of different sections. A number of the inserts are only sent out for certain sections too.
The client had agreed extremely competitive rates with the previous supplier which we had to match to take on the work.
We were able to complete the mailing to the client’s challenging timescale with the Sitma polywrap line, our Set Master and our Norpak poly processor.
Our account managers worked very closely with the client, ensuring they knew the status of the mailing at any stage.
Because of this, we landed a multi year contract after the success of the first mailing.