Central Mailing Services are specialists in the Housing Sector, we have worked with a number of Housing Associations for over 20 years; even through acquisitions and consolidation in the Housing sector CMS have retained supplier status due to our outstanding customer service, business critical service & an excellent track record.

We deliver a range of communication to the Housing sector including:

  • Resident Newsletters & Magazines
  • Resident communication: parking letters, invite mailings e.g support meetings / networks, maintenance notices, reminders
  • Transactional mailings: rent statements & arrears, service charge increases, rent reviews
  • Questionnaires and surveys, including collating & recording returned information
  • AGM and Annual Report mailings

How We Can Help?

Our Bureau Department consists of over 15 talented staff, this enables us to process virtually any database extracted by Housing Associations; we can help by segmenting, profiling, segmenting, cleansing & processing data. Data can be transferred to us using our secure data transfer portal dataXchange or our SFTP. We employ in-house Programmers that have created bespoke applications especially for Housing Association fiscal data. We have the security and intelligence in-place to avoid residents receiving incorrect communication. We can achieve the very best postage rates through our postage optimisation. Central Mailing Services are used to very short notice; requiring fast turnaround using our state of the art Xerox & Konica Minolta Print Centre and our multiple high speed transactional envelope enclosing machines.

We believe that timely, well presented & accurate resident communication will positively deliver clear vital information which reassures residents of integrity and Quality assurance.

We understand our client’s needs to meet industry standards and compliance by producing communication on time and within budget. Central Mailing Services work to ISO 27001, ISO 9001 and ISO 14001 standards. We are certified by Cyber Essentials, the NHS Toolkit, we are members of the MCA and Royal Mail Partners In Quality and we hold the Customer Service Excellence Award; all providing assurance that your mailings will be processed securely and to the highest Quality. We are independently reviewed on the Trust Pilot platform.

We have the ability to operate 24/7 from our brand new 50,000 sq. ft. supersite with minimal notice and always invite clients for a site tour before choosing your mailing partner.

Get in touch today to discuss your next project with our Award Winning Client Services Division on 0800 699 0501.

Related Case Studies

Midlands based Housing Association

Our client, a Midlands based Housing association, work tirelessly to provide homes and services to assist people to live independently throughout the region. The Association is dedicated to providing affordable housing along with improving both health and wellbeing. The Association works closely with Central Mailing Services for all its written communication with its tenants ranging from newsletters and community updates to rent change letters and statements.

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We offer a wide-range of printing and mailing services, for businesses of all sizes. If you haven’t found what you’re looking for please give us a call or drop us an email. Our friendly team are happy to help!

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