Central Mailing Services began in 1992 offering high-quality hand fulfilment services, fast forward to present day and it is still a core service we provide to our clients. We have built up nearly 30 years’ experience in hand fulfilment, hand packing and enclosing, there is nothing we have not fulfilled by hand! Having the latest technology is great but certain items/campaigns require hand collation/packing, we will never forget our roots & will always be at ‘hand’ to help! We have a dedicated Hand Fulfilment Division with up to x30 operatives conducting hand fulfilment on a daily basis from our secure supersite. Our hand fulfilment only takes place on-site, we never outsource or outwork any personalisation or enclosing.

Our Hand Fulfilment Division is modular designed for maximum operating efficiency and can be changed and adapted depending on the job requirements. Our hand fulfilment work is captured on CCTV and Supervised. As a business, we continually invest in the latest technology however certain Fulfilment requires hand collation and packing; a service which seems to be phased out by a lot of companies but it’s certainly growing for us! We have carried out multi-million item campaigns for the likes of Merlin Entertainment, Adidas, Coca-Cola, National Grid, NHS, BMW, NFL, Longines and even Amazon have turned to us for support!

We have boxed, bagged, packaged and prepared a huge variety of campaigns including:

  • Biscuits, Chocolates and Sweets
  • Sealed Food samples
  • Ticket Fulfilment
  • Promotional items
  • Tea and Coffee samples
  • Children’s Cuddly toys
  • Hand wrapped presents for Santa’s Grotto
  • Football Scarves
  • Branded promotional clothing
  • Marketing Boxes / Sample Packs
  • Customer Gift Packs
  • Seasonal Gift Mailings
  • Prize Giveaways
  • Rewards Mailings

Hand Finishing

Our Hand Fulfilment Division can carry out a variety of print finishing and packing including: endorse folding, hand creasing, envelope opening, jiffy bag fulfilment, book wrap fulfilment, glue dot application, label application, collation, gift wrapping, plastic card tip-on’s & virtually anything that requires us!


We are extremely proud of our supersite, it has been described as the mailing equivalent of McLaren’s Technology Centre! We pay our hand operatives a minimum of Living Wage and often more and provide great working surroundings, corporate clothing, a brand new state of the art canteen, a vending machine, hot drinks, mineral water, secure lockers, relaxation areas and a free-play pool table and even a punch bag! So, how can we be competitive? Speed, experience and accuracy working to ISO 9001 Quality processes in-place to produce a very competitive offering from hardworking, dedicated staff.

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Certifications / security

All operations at CMS are GDPR compliant and we maintain our ISO 27001 standard for information security. We have extensive internal policies to ensure compliance and we are Cyber Essentials certified.

We have full traceable audit logs for all of our hand enclosing operations with start / finish IDs. All jobs are quality checked by our hand fulfilment supervisors once approved by our Client Services Team.

Central Mailing Services are ISO 9001: Quality Management, and ISO 14001: Environmental Management certified, as well as being proud holders of the Customer Service Excellence Compliance Plus awards.

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Related Case Studies

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We offer a wide-range of printing and mailing services, for businesses of all sizes. If you haven’t found what you’re looking for please give us a call or drop us an email. Our friendly team are happy to help!

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    4.9 Over 273 Reviews
    We have recently moved our business over to CMS and it has been such a positive move. We have a fantastic working relationship with our account manager and the advice from the senior management has shown commercial growth throuhg our mailings.

    As a buisness they worked with us to create maxium impact with our exisiting customers, whilst advising on how to widen our reach.
    Nothing is too much for the central mailing team, no matter how big or small of a job, the team deliver each time perfectly! Maria is so easy and lovely to communicate with, cant thank her enough!
    Richard, Maria and the team are true professionals in their field .... competitve prices, fantastic service, extremely high quality and quick turnaround times - what more do you want ?..... THANK YOU ALL and Happy St David's Day 🏴󠁧󠁢󠁷󠁬󠁳󠁿
    Central Mailing Services are our number one trusted direct mail provider, we are always happy with the professionalism of the service, competitive prices and of course the team that support us to ensure our direct mails are the best they can be.

    CMS are more than a fulfilment house, they offer expert advice and guidance and support us every step of the way from design to delivery.

    In addition to there business operations, CMS support their local community which is important to us when choosing our mailing house, as well as sustainability.

    Thank you CMS!
    CMS staff are always helpful and patient with good communication skills. We're always pleased with what they deliver.
    This is our first year with central mailing and so far so good! Really good support from Connor, Luke and Richard to get up and running with very few hiccups. We've started to see some good results from the mailings and long may it continue. Really well run company.

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